Shipping & Delivery Policy
At Twacharas, we are committed to delivering your order in a timely, safe, and reliable manner. Our Shipping & Delivery Policy outlines how we manage the shipping process and what you can expect after placing an order on twacharas.com.
1. Shipping Coverage
We currently deliver across India through trusted delivery partners.
Please note that delivery to remote or non-serviceable pin codes may take longer or may not be available. In such cases, we will notify you and initiate a full refund if necessary.
2. Order Processing Time
All orders are processed within 1–2 business days (excluding Sundays and public holidays).
Once your order is dispatched, you will receive a shipping confirmation email or SMS with tracking details.
3. Estimated Delivery Time
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Tier 2 & 3 Cities | 4–7 business days |
| Remote Areas | 6–10 business days |
Please note: Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
4. Shipping Charges
We offer free shipping on all prepaid orders above ₹999.
A standard shipping fee of ₹[Insert Amount] may apply on orders below that value or for Cash on Delivery (COD) orders (if applicable).
5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to track your shipment in real-time on the courier partner’s website.
6. Delayed or Undelivered Orders
In rare cases where a delivery is delayed or fails due to logistics issues:
We will coordinate with our courier partners to resolve the issue as quickly as possible.
If we are unable to deliver, a full refund will be processed or a replacement will be sent upon your request.
7. Packaging
All our products are packed with utmost care and hygiene to ensure they reach you in perfect condition.
8. Damaged or Tampered Packages
If your order appears to be tampered with or damaged upon delivery:
Please refuse to accept the package.
Contact us immediately at care@twacharas.com with your order ID and a photo of the package.
We will investigate the matter and arrange for a replacement or refund.
9. International Shipping
We currently do not offer international shipping. Please check back in the future for updates on global delivery options.
10. Contact Us
If you have any questions related to your shipment, please reach out to our support team:
Twacharas
Email: care@twacharas.com
Phone: +91 8839639793
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM
